“I am trying to pay. Why is my card being declined?”

The nature of any dating website can sometimes mean that banks will carry out routine regulatory checks before processing a payment. Please contact your bank to verify your and continue with your upgrade.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

You can cancel premium membership at any time, and resume a standard (free) plan. To do this, head to your Account Settings area on the site and follow the steps to cancel. 

“How do I cancel my premium subscription?”

“Why am I being charged?”

As you've chosen to upgrade your membership to a premium plan on one of our sites, you've been charged the applicable fees in conjunction with this.

You can upgrade your account membership online whenever you like. Simply visit your Account Settings area, or click any upgrade point around the site, then select an upgrade plan.

“How can I pay for my membership?”

VIPs gain full access to all the site's premium features, facilities, and benefits, each designed to boost your chances to find just what you're looking for. This includes unlimited messaging, access to all photos and videos, priority placement sitewide, insight into who likes you, priority moderation, and a totally ad-free experience.

“What are the benefits of VIP Membership?”

To cancel any mobile billing, text 'STOP' to 89595. 

“I pay via my mobile phone provider. How do I cancel that?”